Returns and Refunds
We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unused and sellable condition within 14 days of the date on your receipt. All items must be returned in their original boxes and packaging.
We aim to process all returns within 7 days of us receiving the goods back in our warehouse. However, please make sure that you fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return.
For information on refunds please see our Terms and Conditions
Returning your item
Returning an item couldn’t be easier! Simply fill out the returns form you received with your order, and follow the instructions on the returns leaflet that was included with your parcel. Make sure your items are secure and properly labelled to ensure they get back to us safely. If you’re returning footwear, please don’t attach any labels or sticky tape to the footwear box as your return won’t be accepted.
Simply follow the instructions on the returns leaflet enclosed in your parcel and choose one of the returns options. The cost of returning item(s) to us is £3.00 You won’t have to pay up front to return the parcel, but £3.00 will be deducted from the amount we refund to you (unless you are returning a faulty item or returning for an exchange which is free of charge). If you choose to use any other returns method, you will be liable for the full cost.
You will be responsible for the cost of returning the item(s) to us. Follow the returns by post instructions above and return parcels using your local postal services to: Our return address is:- Big Brand Outlet, SW Trading Limited, Unit B7, Heywood Distribution Park, Pilsworth Road, Heywood, OL10 2TS. International Customers will be responsible for the cost of returning the item(s) to us.
If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment. On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days. Once your order has been refunded you will receive notification via email. For information on refunds please see our Terms and Conditions
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for something else by filling out the exchange section of our returns form and sending everything back by post. If there’s a price difference between what you purchased originally and the exchange product, we’ll either refund the difference or give you a phone call to take the additional payment. Our stock changes quickly and once it’s gone, it’s gone, so please check online or with customer services to see if your required exchange item is available.